We know that for a lot of children and young people, and for their parents, school is an important source of support and guidance at those times in life when things get difficult at home.
So if a problem comes up when schools are closed for the summer, it can be hard for parents to know where to go for help or advice.
Below are some sources of support Hackney Education can recommend.
Emotional health and wellbeing
If you or someone in your household needs help with their emotional health or wellbeing:
Childline is there to help anyone under 19 in the UK with any issue they’re going through. As a child or young person, you can talk to Childline about anything. Whether it’s something big or small, their trained counsellors are there to support you.
Contact: 0800 1111
Available: Every day 9am-midnight
Open to: any child or young person aged 19 or under
Educational Psychology Service - Parent Advice Line
The Educational Psychology Service’s Parent Advice Line gives parents the opportunity to talk about their child/children with an educational psychologist for up to 30 minutes. If you ring the advice line, you can get advice about:
- behaviour at home
- learning at home
- meeting your child’s special educational needs
- anxiety, well-being and mental health
- putting routines in place while your child is learning at home
- explaining the coronavirus and how to keep safe
Contact: 020 8820 7519, option 4 then option 1
Available: Wednesdays 10am-12.30pm, 2pm-4.30pm
Open to: all parents who live in the borough of Hackney
First Steps is a service for children, young people (0-18) and their families who have mild to moderate mental health problems. The service includes:
- early access to a mental health service for mild to moderate psychological problems
- a range of individual and group interventions
- parenting support
- mental health promotion and teaching, training and consultation to frontline professionals working with children and young people
- referral onto a specialist Child and Adolescent Mental Health service if required
Contact: 020 7014 7135
Available: Monday to Friday 9am-5pm
Open to: everyone
Please note, in a mental health crisis, it would be better to call the Child and Adolescent Mental Health Service Crisis Helpline on 020 8432 8020. This helpline is open all day, every day.
Growing Minds works with African, Caribbean and mixed heritage children and young people to improve their emotional health and wellbeing during the important transition years from primary to secondary school and secondary school to adulthood.
Open to: children and young people who are of African, Caribbean or mixed heritage
Koach Parenting Advice Line
Koach Parenting. The advisors answering Koach Parenting’s phone line can provide a listening ear to parents, support them to come up with solutions to challenges with their child's behaviour and suggest practical ideas to spend time with their children.
Contact: 020 3808 1115 (or text 07341 479 134 to arrange a time to talk)
Open to: all parents
Kooth is a digital platform where young people can get support with their mental wellbeing. Kooth is somewhere young people can access free online counselling, discussion boards, and helpful articles on lots of different aspects of mental health and wellbeing.
Open to: all 11-19 year-olds in the borough of Hackney
Norwood Binoh Advice Line
Norwood is a charity that offers free support services for Jewish people with learning disabilities or autism and their families.
The advisors working on Norwood’s Binoh Advice Line will be able to give you advice on a range of topics including learning at home and looking after your family’s wellbeing and mental health.
Contact: 0208 8809 8809
Available: Monday to Thursday 10am-3pm, Fridays 10am-12pm
Open to: Jewish people with learning disabilities or autism and their families
Off Centre offers counselling, therapy, advice and psychosocial service for young people aged between 16 and 25 years old.
Contact: 020 3846 6777, firstname.lastname@example.org
Open to: all young people aged 11- 25
Resolve Now Zeh Lozeh
Zeh Lozeh is a free emotional support helpline. Contact: 0203 728 4323
Open to: families in the Orthodox Jewish community
Practical or financial help
If you need practical or financial help meeting your household needs:
East End Citizens Advice Hackney advice line
East End Citizens Advice Hackney provides free, confidential and impartial advice for communities in Hackney, Newham and Tower Hamlets on a range of big issues affecting people’s lives.
They can help with problems involving welfare benefits, housing, debt, money management, employment, immigration, consumer, and family and personal issues.
Contact: 020 3855 4472, www.eastendcab.org.uk/hackney/
Available: Monday to Friday 10am-4pm
Open to: everyone
Hackney Council Coronavirus Helpline
The council’s coronavirus (COVID-19) helpline is there to provide Hackney residents with the right support, guidance and assistance if they have been affected in any way as a result of the pandemic. So if you are having difficulties because of the COVID situation, this is a place you can go for help.
The council’s advisors will be able to help you with:
- accessing food, essential items (eg nappies and sanitary products) and prescription deliveries
- connecting you to local organisations who provide information and support which is tailored to your needs
- connecting you with local activities.
Contact: 020 8356 3111
Available: Monday to Friday 8am-5pm
Open to: everyone who lives in the borough of Hackney
Children, young people and their families may also be able to get help from one of the many community and voluntary sector support services working in Hackney. You can find information about a number of these services by following the link below.
Child safety or welfare
If you’re worried about the safety or welfare of a child or young person in your family:
First Access and Screening Team (FAST)
If you’re worried about the welfare of a child or young person living in Hackney, you can contact the First Access and Screening Team (FAST) for advice and guidance.
If you have safeguarding concerns about a child who lives in Hackney, contact FAST directly 9am to 5pm, Monday – Friday, except bank holidays:
Tel: 020 8356 5500
Fax: 020 8356 5516
Outside of the above hours, the Emergency Duty Team (EDT) can be contacted on 020 8356 2710.
If you are in any doubt as to the immediate safety of any child call 999.